Refund Policy
Effective Date: December 1st, 2024
Last Updated: May 27th, 2025
At CarRental.AI, owned and operated by Car Rental Artificial Intelligence INC, we are committed to providing high-quality services and a transparent customer experience. This Refund Policy explains the circumstances under which refunds may be issued for our AI-powered services.
By subscribing to or using our services, you agree to the terms outlined below.
- General Policy on Refunds
CarRental.AI offers subscription-based services and per-use fees for our AI-powered identity and insurance verification solutions and AI vehicle photo inspections.
Because our services deliver real-time, digital results and immediate operational value:
- Once services have been provided or fulfilled, no refunds will be issued.
For example, refunds will not be issued for:
- Completed identity or insurance verifications
- Completed vehicle photo inspections
- Any digital reports, analyses, or data delivered as part of our services
- Requesting a Refund
We understand that there may be exceptional circumstances. For all other situations:
- Refund requests must be submitted within two (2) business days of your original payment.
- Refund requests must be sent via email to support@carrental.ai and should include:
- Your company name or account name
- Date of transaction
- Transaction amount
- Description of the reason for the refund request
- Any supporting documentation, if applicable
We review each request on a case-by-case basis and will respond to your inquiry as quickly as possible.
- Criteria for Refund Consideration
Refunds may be considered in the following situations:
- Duplicate charges due to system error
- Accidental overpayments
- Technical issues preventing delivery or completion of the service
- Other circumstances at the sole discretion of CarRental.AI
We reserve the right to determine whether a refund request meets our criteria.
- Non-Refundable Situations
Refunds will not be issued for:
- Services already performed or fulfilled
- Changes in your business needs or decisions after services have been accessed or delivered
- Dissatisfaction with results where services performed correctly and as described
- Unused subscription time after a cancellation request
- Processing Approved Refunds
If a refund is approved:
- Refunds will be processed to the original payment method used for the transaction.
- Processing times may vary depending on your financial institution but typically take 5–10 business days.
- We will notify you via email once your refund has been issued.
- Subscription Cancellations
You may cancel your subscription at any time through your CarRental.AI account or by contacting support@carrental.ai. Upon cancellation:
- Your subscription will remain active until the end of your current billing cycle.
- No partial refunds will be provided for unused portions of the subscription period once the billing cycle has begun.
- Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes in our business practices or legal requirements. The most current version will always be available via the “Refund Policy” link in the footer of our website. We encourage you to review it regularly.
- Contact Us
If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us at:
Car Rental Artificial Intelligence INC
Email: support@carrental.ai
Phone: (800) 998-0000
Address: 909 W Main Street, Suite 1020, Jacksonville, AR 72076 United States
By using CarRental.AI, you acknowledge and agree to this Refund Policy. Thank you for choosing CarRental.AI as your trusted partner in advanced car rental solutions.
